to be complied with. We appreciate most will respect our property, but on the very rare occasion abuse of the property has occurred
So we have to send these conditions to all future guests so they know what is expected during their stay.
number of persons permitted to stay at the cottage ( 2 adults only ).
Booking means the period for which you have paid to stay at the Property.
Management means the owners and managers of the Property.
"Guests/ Tenants" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY.
Confirmation of this booking - constitutes complete acceptance of these Terms and Conditions.
3. CHECK IN/ OUT
Check-in time is not before 2 pm on the arrival date and check out time is not later than 10 am on departure date.
Late departure is subject to prior arrangement and availability and extra charges may apply (please enquire).
You must provide a contact address and mobile contact number when you confirm the booking.
Check-in/check-out and key collection/return and directions to the property will be sent to you on confirmation of the booking :-
4. PAYMENT / BOND
Credit card details /or requested amount as per confirmation
must be received to secure a booking
Bookings are not confirmed unless deposit or card details are per confirmation are received.
Payment in full must be received on arrival or otherwise as per confirmation + $100 bond
Bond is refundable after property inspection - we just ask the cottage be left tidy with all items returned to their original
positions / dishes washed and put away and pet owners to use vaccume to remove pet hair from carpets and floors
Bond will be retained if there is a need for any of the following
Deodorising due to pet smells / washing of blankets & throws due to dirty dog paws or pet smells / shampoo carpets
/ pick up doggie poo from the fenced garden area
/ repair or replacement of damaged or broken items.
If the cost is more than bond owners are expected to pay the full cost.
Payments of the amount due must be received in Australian $
Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
5. CANCELLATION OR VARIATION
If you wish to vary or cancel your Booking, please contact us immediately on 0418105543
changes by email will not be accepted (sometimes they go missing and we do not receive them)
If a booking is cancelled or dates changed from the date a booking is confirmed - up to
21 days prior to check in date - 50% of the booking fee will be invoiced to you and must be paid within 48 hours to our account
unless we manage to get a booking for the same dates and of equal value – then only a $60 admin fee will be charged.
Management will take no responsibility for cancellations by the tenant due
to road, weather or transport conditions, electrical, gas outages,sickness or any
other event outside of its direct control. This also includes personal
issues experienced by the tenant. ( sorry no execptions )
Should you be eligible for a refund of the balance it will be made through your chosen payment method at time of Booking.
A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests>
We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
6. SECURITY BOND - NA
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) will inform you immediately - any moneys paid will be refunded in full. Management reserves the right to cancel any confirmed booking prior to the arrival date.
8. PARTIES & FUNCTIONS
Either Parties and Functions are strictly prohibited.
If requested we will supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure.
10. PETS ( 2 small or 1 large dog maximum )
You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning
occupancy, property, health, safety and quiet enjoyment of the Property .
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately
Management will recover costs from you if repairs or replacement of damaged item/s is required.
Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges will apply .
Before departure, all rubbish put in the appropriate rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, removal of excessive rubbish etc.
The property should be vacated on time .
Smoking is not permitted inside the cottage. All cigarette buts are to be put in bins not the garden or bush ( bushfire danger ! )
12. PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible.You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.